What makes HPFI’s services different form competitors?

Aside from being the solutions provider that we are, we differentiate ourselves from others by:

1. We sell solutions & benefits; we do not sell on price alone. We give value for money solutions. Often times customers call for us to fix their existing floor concerns.
2. Pre-installation planning.
3. Average of 17 years floor laying experience of our technical & installation teams. Full attention on details & workmanship.
4. Full tools and equipment support. In the flooring industry, major success is attributed to proper floor preparation. Doing it right the first time makes us enjoy the benefits of repeat orders.
5. Sensitive to Customer needs. Quick Response - We maintain materials on-stock good for 10,000 m² floor area.
6. Easiest to deal with in terms of serving warranty claims, the few times it occurs.
7. Personalized Customer Care – Sales staff always available for clients even after point of sales.
8. Open Door System – our clients are welcome to deal with our officers. Hands-on principle observed by our officers; inclusive of our Managing Director. We believe that our success in maintaining loyal customers is through frequent dialogue with them even after point of sale. We encourage feedback for us to build on our strengths and develop a win-win situation between us & our clients.
9. Continuous research and development in improving installation techniques.
10. QA. Pre-packed flooring materials in our warehouse prior to delivery to site. This prevents miscalculations on the right mixing ratio of the components when done at project site.
11. Single source responsibility with regards to warranty of materials and installation.