Pre-Sales / Pre-Installation

High Performance Floors,Inc. main goal is to be known as the Ultimate Floor Solution Provider. Even before the actual sales and installation, HPFI makes sure that it provides the clients the best solutions and alternatives that will fit their needs. In order to do so, HPFI takes the following steps:

• Discuss and understand concerns of customers.
• Conduct site inspection which includes filling out floor survey form then analyzing the problem.
• Complete information about the clients operation. Which includes:

                     -  Type of traffic load affecting the floor
                     -  Chemical spillages
                     -  Concentration and temperature
                     -  Frequency of floor cleaning / maintenance procedure

• Consultancy process is not only with sales personnel but it teamed up with engineering group to be able to recommend the appropriate and efficient flooring system for a particular project.
• Quick Response- HPFI maintains materials on-stock good for 10,000 m² floor area.

HPFI does NOT offer “one flooring product fits all”  because we firmly believe that there is none that exist.

Sales/Installation

The flooring method and procedure that HPFI offers differs on the kind of flooring product that will be use on a particular client. What sets HPFI apart is that it supplies and installs its entire product and does not rely on a third party, backed from an average of more than 17 years of experience in flooring solutions and installations.

• The flooring method and process would differ on the kind of flooring product that will be use on a particular project.
• HPFI offers a single-source warranty which gives clients more value to their money.
• Technical capabilities, Mechanical Equipments, Attention to details are all covered.

HPFI provides engineering solution, experience and proven product performance.

Post Sales/ Post-Installation

HPFI’s responsibility and dedication does not end after the sales or installation.

• Orientation regarding proper maintenance prior to the project turn over.
• Issuance of Warranty Certificate.
• Personalized customer service meaning HPFI is on call even after sales service.

HPFI has a  95 % repeat customer rate which shows aside from quality products we also offer top notch customer service. Feed backs and suggestions are also encouraged from customer so that he could further develop are services.